FAQ - Frequently Asked Questions – Tackle Express - Saltwater and Freshwater Fishing Tackle Shop

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FAQs

Answers to Your Questions

How do I order?

The easiest way to order is online but if you're having issues you can call us at 661-251-8700 and we'd be happy to take your order over the phone. To keep our prices as low as they are, we don't have a ton of employees like the big impersonal warehouses have. We are a speciality shop and we strive to give you our personal attention, but during busy periods, we may not be able to take the order over the phone. We can always get your phone number and call you back when it slows down a bit. We hope you'll understand if that situation arises.

What happens if I don't receive my package?

UPS and Fed Ex shipments are covered by insurance that guarantees that Tackle Express will replace packages that are lost or damaged during transit.

Note: Priority Mail, World Mail, and Express Mail do not offer a tracking service, and are NOT insured. Tackle Express will not replace packages that are lost or stolen if Priority Mail, World Mail, or Express Mail was the method of shipment chosen by the customer. Tackle Express will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.

What if I order something that is out of stock?

We pay close attention to our inventory and do our very best to make sure it's correct and up-to-date. We are human however and we make mistakes. If you order something that we show is in stock but is actually out of stock, we will inform you prior to shipping your items. We will give you the opportunity to wait till it comes back into stock, change it for a different color, or we can refund you for the missing item or items.

How long will it take to get my order?

Typically, it takes 1–3 business days to receive your order in most Western states. The middle of the country is usually 2–4 days, and the East Coast is 4–5 days. We ship orders placed before 2 PM Pacific Time, Monday–Friday, with a same-day ship rate of 99%.

What do I do if my item was damaged in shipping?

If your item was damaged and the package is in really bad shape, simply refuse the item if the carrier is still there. If you have opened the package to discover the item is damaged, give us a call and we'll send you a return label.

If we have the item in stock, we will send you a new items as soon as the damaged item has been scanned by the carrier. If the item is out of stock, we'll refund you as soon as we get it back.

661-251-8700

It looks like I got charged twice, why is that?

Rest assured, you will only be charged once. We use Shopify as our website and payment system and every order gets a pre-authorization prior to the actual transaction.

If you receive text alerts from you bank or credit card, the pre-authorization will show up as a text and then the actual transaction will show as another text.

We have never had a customer charged twice and would refund you immediately if you did. After the pre-auth falls off, the amount you saw at checkout is the amount you will be charged.

Need Help? We're Here for You

Email Us

info@tackleexpress.com

Call Us

661-251-8700

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22941 Soledad Canyon Road

Santa Clarita, CA 91350

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661-251-8700

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22941 Soledad Canyon Road, Santa Clarita, CA 91350

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